Claiborne Medical Center
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Patti Ketterman Named President and CAO of Claiborne Medical Center
Covenant Health announces that Patti Ketterman has been named president and chief administrative officer of Claiborne Medical Center in Tazewell. Claiborne Medical Center and Nursing Home are members of the Knoxville-based health system.
Ketterman is scheduled to begin her new responsibilities in late March. She is currently chief nursing officer at LeConte Medical Center in Sevierville, where she has served since August 2013. She joined Covenant Health in 2012 as administrative director of nursing at Fort Sanders Regional Medical Center in Knoxville, where she provided leadership for house supervisors, float pool, chaplains, nurse educators and clinical students, along with administrative oversight for the neuroscience nursing unit.
Prior to joining Covenant Health Ketterman was hospital CEO and licensed nursing home administrator at Newport Medical Center. Under her leadership the hospital significantly improved patient satisfaction and quality care as measured by national benchmarks, underwent multi-million-dollar expansions in the medical-surgical and emergency departments, reduced costs through LEAN initiatives, and increased productivity by 20 percent.
She also was director of nursing at Baptist Hospital of Cocke County for 20 years. She directed all clinical areas, achieved exceptional regulatory compliance rates, reduced nursing turnover, and implemented nursing-focused clinical training and retention initiatives.
“Patti Ketterman’s background and experience make her uniquely qualified to lead Claiborne Medical Center and the hospital’s affiliated nursing home,” said Jim VanderSteeg, Covenant Health executive vice president and chief operating officer. “She understands the full spectrum of nursing and hospital operations, from clinical care to finance and regulatory compliance. Her collaborative approach has built strong team relationships that have led to successful outcomes and achievements throughout her career.”
Ketterman said she will miss LeConte Medical Center, but is looking forward to her new responsibilities. “I have certainly enjoyed working with the employees and leaders at LeConte Medical Center and Fort Sanders Sevier Nursing Home,” she said. “Working at Claiborne Medical Center will be an incredible opportunity for me – I’m looking forward to the challenges ahead. I’m excited about getting to know the employees at the hospital and nursing home, and becoming involved in the community.”
She is a member of the American College of Healthcare Executives and the American Organization of Nurse Executives. Ketterman serves as president of the Cocke County Board of Health, and is past chair of the Cocke County Partnership Board of Directors. She is president of the University of Tennessee Health Science Center Nursing Alumni Board of Directors, and is on the Nursing Advisory Boards for Carson Newman College and Walters State Community College. She served on the Cocke County Emergency 911 Board of Directors and on the Board of Examiners for the Tennessee Center for Performance Excellence. She received a Distinguished Alumni Professional Achievement Award from Walters State Community College in 2014.
Ketterman holds a bachelor’s degree in nursing from East Tennessee State University and a master’s degree in public health from the University of Tennessee-Knoxville. She has a doctorate in nursing science from University of Tennessee Health Science Center in Memphis, and is certified as an advanced nursing executive by the American Nurses Credentialing Center.
CCH Utilizes Technology to Serve Hearing Impaired Patients
Claiborne County Hospital has made many technology upgrades in the past year, but none was as rewarding as the recent utilization of a video-conferencing partnership with Knoxville Center for the Deaf to better serve hearing-impaired patients. Using video conferencing software loaded onto two mobile computer carts, a sign language interpreter from the Knoxville Center for the Deaf can be reached 24 hours a day, 7 days a week. With only the push of a few buttons, the hospital staff can call the Center, ask for an interpreter, and in a matter of minutes someone is available to help communicate more effectively with any patient needing this service.
The process had its trial run last week with a patient having some outpatient testing, and all involved agreed that it was a success. Courtney Conley, CCH registration clerk, was impressed with this use of technology: “I was pleased at how well the interpreter communicated with our patient, and how effective the video conferencing was in improving communication with our patient. It was pretty amazing”.
- Anyone needing this service can request it when scheduling an appointment or at the time of registration.
- For more information or to see a demonstration of this technology, contact Brandi Callebs, CCH Clinical Specialist, at 423-526-2364.
Claiborne Medical Center is a community-owned healthcare organization committed to improving the health of the residents of Claiborne and surrounding counties by providing high-quality and cost effective healthcare services.
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