Changes at Claiborne County Hospital ER to Improve Service
February 27, 2008
Claiborne
County Hospital and Nursing Home is striving to make improvement in services
provided to their patients, and one area of focus is the Emergency
Department. They are currently working on ways to decrease wait times and
increase customer satisfaction. As part of this effort, CCH staff members
are making follow-up phone calls to those patients who come to the ER and
then leave prior to seeing a physician. The comments given by the patients
are then reviewed with the ER staff and hospital administration. During
this review plans and processes for improvement are developed.
A part of this
improvement process is a change in the visitor policy. Effective March 15th,
2008, only one visitor per patient will be allowed in the Emergency Room
treatment area. Other persons wishing to see the patient will need to wait
in the ER waiting room, where patient status updates will be provided. This
change will allow for less crowding in the treatment rooms, which will help
provide quicker patient treatment, reduce the risk of spreading infection
and maintain patient confidentiality.
Also effective
March 15th is the need for all patients to provide some form of
identification upon registering at the Emergency Room. This can be one photo
ID (such as a driver’s license) or two forms of non-photo identification,
with one of those being issued by a state or federal agency (such as a
Social Security card). Some other non-pictured identification that will be
acceptable is: a utility bill, voter registration card, insurance cards, or
other bills with your name and address on them. The purpose of this
requirement is to prevent unauthorized access to your health care benefits.
Claiborne
County Hospital and Nursing Home wishes to continually improve the services
offered to the residents of Claiborne County and the Tri-state area, and
hopes that patients and visitors will assist them by complying with these
new processes. If you have any questions about these requirements, please
call (423)526-2335.
