Claiborne County Hospital Begins Patient Satisfaction Surveys
 

Claiborne Progress

May 24, 2007

Claiborne County Hospital and Nursing Home is currently undergoing a period of growth and expansion, but one thing that remains constant is the desire of the hospital staff for constantly improving customer service. As a part of this initiative, hospital volunteers have begun conducting telephone patient satisfaction surveys to get customer input. These surveys will only take approximately eight minutes to complete, and for any patient that takes the time to provide information on their level of satisfaction with the hospital services, their name will be entered into a monthly drawing to win a $50 gift card. These surveys will be completed by anyone who receives any Claiborne County Hospital service, both in-patient hospitalization and also out-patient services like laboratory tests, X-rays, and rehabilitation therapy.

While these surveys are one means of obtaining patient feedback, the hospital staff wants local residents to know that their input is always appreciated.

"While we look forward to using the surveys as part of our patient satisfaction process, I want our customers to know that they don't have to wait for a survey opportunity to provide information on how we can improve or what we are doing well. They can contact us at any time at (423) 526-2335," said Tim Brown, administrator.