Claiborne County Hospital has made many technology upgrades in the past year, but none was as rewarding as the recent utilization of a video-conferencing partnership with Knoxville Center for the Deaf to better serve hearing-impaired patients. Using video conferencing software loaded onto two mobile computer carts, a sign language interpreter from the Knoxville Center for the Deaf can be reached 24 hours a day, 7 days a week. With only the push of a few buttons, the hospital staff can call the Center, ask for an interpreter, and in a matter of minutes someone is available to help communicate more effectively with any patient needing this service.
The process had its trial run last week with a patient having some outpatient testing, and all involved agreed that it was a success. Courtney Conley, CCH registration clerk, was impressed with this use of technology: “I was pleased at how well the interpreter communicated with our patient, and how effective the video conferencing was in improving communication with our patient. It was pretty amazing”.
Anyone needing this service can request it when scheduling an appointment or at the time of registration.
For more information or to see a demonstration of this technology, contact Brandi Callebs, CCH Clinical Specialist, at 423-526-2364.