Complaint

Report a Complaint or Concern about a Health Care Organization

Do you have a complaint or concern about the quality of care or patient safety at Claiborne County Hospital, a Joint Commission-accredited health care organization? The Claiborne County Hospital C.E.O. and/or Joint Commission wants to know about it. Submit your complaint online or send it to by mail, fax, or e-mail. Summarize the issues in one to two pages and include the name, street address, city, and state of the health care organization. We ask that you report your concern first with the organization’s Chief Executive Officer, Tim S. Brown. Mr. Brown may also be contacted by calling 423-526-2201 or 423-526-2200.

When submitting a complaint to Claiborne County Hospital or the Joint Commission you may either provide your name and contact information or submit your complaint anonymously. Providing your name and contact information enables Claiborne County Hospital or the Joint Commission to inform you about the actions taken in response to your complaint, and also to contact you should additional information be needed.

It is Claiborne County Hospital and the Joint Commission’s policy to treat your name as confidential information and not to disclose it to any other party. However, it may be necessary to share the complaint with the subject department or organization in the course of a complaint investigation.

Claiborne County Hospital and the Joint Commission policy forbids accredited organizations from taking retaliatory actions against employees for having reported quality of care concerns to the Joint Commission.

E-Mail:

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Telephone:

Hospital: 423-526-2200 or 2201

Joint Commission: 1-800-994-6610

Website:
www.claibornehospital.org

www.jointcommission.org/GeneralPublic/Complaint

Fax:

Claiborne County Hospital and Nursing Home

(423) 626-9926

Office of Quality Monitoring for Joint Commission
(630) 792-5636

Mail: